Training Lead: SRS Transformation Programme

As Training Lead for the SRS Transformation Programme, you will lead the training workstream supporting the introduction of Ellucian Banner, UEL's new student records system. You will develop and maintain the training plan, oversee training needs analysis, coordinate the design and delivery of engaging learning solutions, and ensure training activity aligns with the wider change and engagement strategy.

You will work closely with programme colleagues, business analysts, process owners and technical teams, while providing direction and quality assurance to training officers. You will also support post-go-live activity, evaluate training effectiveness and help ensure a smooth transition into business as usual.

UEL IT Services is a centralised resource working collaboratively with the University community to transform UEL's digital landscape in line with the University's Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments.

About You:
You'll be an experienced Digital or IT Training professional with a strong background in delivering training to diverse audiences and creating high-quality digital learning content. You'll be confident identifying training needs, translating complex systems and processes into clear learning materials, and managing competing priorities while working collaboratively with others.

With excellent communication and stakeholder management skills, you'll be organised, proactive and able to work independently as well as within a team. A degree, higher or professional qualification, together with training and/or teaching experience in IT or digital skills, is essential. Experience of Student Records Systems, CRM systems, Microsoft Office, SharePoint and digital content creation tools is also required.

Benefits:
UEL offers a genuinely competitive salary dependent on experience and a range of excellent benefits. Full details are available at https://uel.ac.uk/benefits-professional-services-positions

As an inclusive, equal-opportunities employer, UEL's Stonewall membership and Athena Swan awards reflect ongoing dedication to Equality, Diversity and Inclusion. UEL is a disability confident employer and values all applications.