Student Wellbeing Case Manager

Aston University's 2030 strategy is Inclusive, Entrepreneurial and Transformational. We are building a new model of university for a changing world, delivering measurable impact for our students, staff, partners and communities.

Within this vision, the Student Life Directorate plays a central role in assisting students from transition through to successful completion, providing expert guidance on engagement, wellbeing and student success.

We are seeking a Student Wellbeing Case Manager to join Aston University's Student Life Directorate. The role holder will provide expert oversight of complex wellbeing case management, triage coordination, caseload scheduling, risk escalation and defensible practice. This role will suit someone with strong professional judgement, excellent case coordination skills and the ability to maintain safe, consistent and defensible practice in a complex wellbeing environment.

Key Responsibilities and Priorities:
- Complex wellbeing, safeguarding and risk-related case oversight
- Triage, allocation, review and escalation processes
- Caseload scheduling and capacity monitoring
- Clear case summaries, recommendations and defensible records
- Calm, professional judgement in urgent, complex and ambiguous situations

About You:
- You will hold a relevant professional qualification in mental health, counselling, social work, nursing, psychology, occupational therapy, safeguarding or a related discipline, and have equivalent substantial professional experience.
- You bring significant experience in complex case management, triage, referral or risk-related work.
- You can remain calm and systematic when situations are urgent, sensitive or ambiguous.
- You understand the importance of high-quality records, professional boundaries and timely escalation.
- You can support practitioners and managers through effective oversight of caseloads, capacity and review points.
- You will be confident working within confidentiality, safeguarding, information-sharing and data protection requirements, maintaining accurate and defensible records in a high-accountability wellbeing environment.
- Experience within Higher Education, young adult support, clinical supervision processes, service scheduling or electronic case management systems would be advantageous.

What We Offer:
- A dynamic and vibrant campus located within Birmingham city centre, with excellent transport links by bus and train.
- Excellent training and development opportunities.
- A generous annual leave scheme with 25 days' bookable leave and a further 13 days' bank holiday and University Closure days.
- Everyday discounts for a range of activities and retailers.
- Great family-friendly policies.
- On-site gym and pool, with discounted staff membership available.

This role may meet the requirements for Skilled Worker visa sponsorship. If you require sponsorship, Aston University will assess eligibility if you are shortlisted for the role.