Student Conduct and Complaints Coordinator (Maternity Cover)

This role sits within the Student Conduct and Complaints team at the University of Leicester, providing maternity cover. The postholder will coordinate the administration and management of student conduct and complaints processes, ensuring compliance with university policies and procedures.

The Student Conduct and Complaints Coordinator will support students and staff through formal processes relating to student conduct, academic appeals, and complaints. The role involves maintaining accurate records, communicating with a range of stakeholders, and supporting the continuous improvement of processes within the team.

Key responsibilities include coordinating casework relating to student complaints, academic appeals, and conduct matters; drafting correspondence and formal documentation; maintaining case management systems and databases; liaising with students, academic staff, and professional services colleagues; and supporting the preparation of reports and statistical data.

The successful candidate will have experience in an administrative role within a higher education or similar environment, strong organisational and communication skills, the ability to handle sensitive and confidential information with discretion, and a good understanding of relevant policies and procedures. Experience of working with case management systems and the ability to manage a varied workload to deadlines are also desirable.