Student Casework Operations Lead

We are looking for a strong leader to provide leadership and direction of the Student Casework function at the University of Lancashire.

The role of Student Casework Operations Lead within the Academic Registry will lead the development, promotion and implementation of policies and procedures relating to Student Complaints, Student Disciplinaries, Fitness to Practice, Academic Misconduct and Appeals.

The postholder will provide leadership of the student casework function, providing expert advice and guidance to senior colleagues and Investigating Officers across the University, and promote a culture of learning from case findings and outcomes to enhance the student experience. As a member of the Academic Registry, reporting to the Director of Student Casework and Placement Learning, you will work closely with other professional services managers and academic leaders to deliver service excellence and deliver organisational change.

About you:
Experience of leadership and management in higher education and a commitment to continual improvement are essential, along with experience of drafting policies and procedures. Candidates should have a track record in managing successful teams and developing a positive and inclusive culture.

An undergraduate degree or equivalent experiential learning is required for this role.

What we can offer you:
We have a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP.

Our people are our most important asset. We'll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you'll be making a positive difference to other people's lives.

About us:
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.

The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level.