Student Advice Specialist

An exciting opportunity has arisen to join our Student Hub team as a Student Advice Specialist. In this role, you'll provide high-quality, customer-focused services, helping students navigate university life while also supporting colleagues across the institution.

We have two opportunities available: a permanent post and a 12-month fixed-term post (maternity cover). Candidates will be considered for both opportunities.

About the Student Hub:

The Student Hub is at the heart of our university, acting as the first point of contact for students. We work closely with a wide variety of stakeholders, continuously adapting and improving our services to meet changing student and university needs. Our work directly impacts the student experience, and we are committed to delivering consistently excellent and efficient support.

We are also responsible for delivering and maintaining digital information services and solutions for students, working with the University to understand changes to processes and procedures so we can deliver customer excellence at all times.

About the Role:

As a Student Advice Specialist, you will be the face and voice of the university, delivering outstanding customer service across multiple communication channels, including face-to-face, phone, Teams, live chat, and our enquiry management system.

This role requires a proactive problem solver who can work collaboratively across the university to ensure processes are continuously improved, preventing recurring issues where possible.

Key Responsibilities:

- Deliver excellent customer service across all enquiry routes, proactively supporting students and colleagues.
- Develop and maintain specialist knowledge areas, such as International Student Experience, Apprenticeships, or Postgraduate Support, sharing insights with the wider team.
- Lead on complex problem resolution, working with university teams to implement sustainable solutions.
- Contribute to knowledge bases and staff training, ensuring team-wide expertise.
- Engage with students across multiple channels, ensuring clear, professional communication.
- Adapt to changing demands, maintaining high service standards.

Who we're looking for:

We are seeking empathetic, proactive communicators who excel in customer service and problem-solving. The ideal candidate will:

- Have strong interpersonal skills and the ability to actively listen to student needs.
- Thrive in a fast-paced environment, managing multiple queries efficiently.
- Adapt easily to different customer and business requirements.
- Be able to engage with a wide range of customers, identifying and delivering solutions.
- Enjoy working in a team, participating in discussions, training, and continuous improvement.

Benefits:

- 25 days leave + Christmas closure + Bank holidays (Extra 5 days after 5 years of service)
- Travel loan
- Wellbeing platform
- Life insurance
- Access to Campus Facilities
- Enhanced parental leave
- High-quality guaranteed pension
- Hybrid working opportunities

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules. Manchester Met is a Disability Confident Leader.