Senior Operations Officer (Part Time, Fixed Term. Internal Only)

Are you looking to take your next step on a career that underpins world-leading research and teaching, and gives you the chance to make a positive difference to the delivery of our services?

To support our continued success, we are recruiting a Senior Operations Officer (Student Engagement and Experience) to join our team in the School of Geography. As a Senior Operations Officer you will work flexibly to deliver operational and administrative support, with a primary focus on supporting student engagement and the student experience.

Responsibilities:

- Develop and coordinate the delivery of an annual programme of activity to support taught students throughout the student lifecycle, from open days to graduation and alumni engagement
- Manage student feedback mechanisms in order to identify opportunities to enhance the student experience
- Deliver a range of dynamic communications to students via social media and newsletters
- Manage the student attendance monitoring process, liaising with student welfare officers and personal tutors as required
- Provide the first point of contact for a broad range of issues associated with student transition, mobility, progression, and retention
- Contribute to a Community of Practice that seeks to share innovation and process improvements around the Faculty
- Work flexibly as part of a team including reception duties, dealing with queries, and supporting curriculum, timetabling and academic workload data collation as required

Person Specification:

You will need good interpersonal skills, work well in a team, be organised, flexible and able to thrive in a fast-paced and varied environment. As someone who learns quickly, is proactive and self-motivated with excellent attention to detail and problem-solving skills, you will help drive forward improvements and deliver excellent service.

What we offer:

- A friendly, diverse, and supportive working environment
- A hybrid working arrangement with the blended approach of home and office working each week
- Generous holiday entitlement of 27 days (pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year
- Commitment to staff development through the provision of training, continued support, and career progression opportunities
- Access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more

This is a fixed-term, part-time (29 hours per week) post until 01/10/2027. Working hours to be agreed over 4 or 5 days per week, of which 3 days per week will be worked in the office as part of a team rota.

Requests for secondment from internal candidates may be considered on the basis that prior agreement has been sought from both your current line manager and the manager of your substantive post, if you are already undertaking a secondment role.

This vacancy is open to employees of the University of Nottingham only.