Senior Disability Support Services Administrator (Internal only)

We are pleased to offer an exciting opportunity to join our Senior Administrator Team within Disability Support Services. In this role you'll provide professional, confidential, and proactive support within a fast-paced and dynamic environment.

Working alongside a dedicated team of professionals, you'll act as a key point of contact. You will offer information, guidance, and support to prospective and current students with disabilities, mental health difficulties, long-term medical conditions, autistic spectrum conditions, and specific learning differences.

About you:

- Extensive administrative experience with excellent communication, interpersonal, organisational, and accuracy skills.
- Strong IT proficiency, including the MS Office suite.
- Ability to deliver high-quality customer service, meet deadlines, and follow procedures with minimal supervision.
- Proactive, adaptable, and able to work both independently and collaboratively as priorities change.
- Understanding of a range of disabilities and their impact on Higher Education study.

About the role:

You will manage your workload to:

- Provide professional, confidential, and flexible administrative support to the team.
- Offer advice and guidance on accessibility provision to prospective and current students.
- Respond to internal and external queries via shared mailbox and student drop-ins.
- Resolve a range of straightforward and more complex enquiries effectively.
- Assess disability or specific learning difference documents and produce support plans outlining reasonable adjustments.
- Identify opportunities for continuous improvement to enhance service delivery and the student experience.

What we offer:

- A friendly, diverse, and supportive working environment.
- A hybrid working arrangement with the blended approach of home and office working each week, office working based on University Park.
- Generous holiday entitlement of 27 days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year.
- Commitment to staff development through the provision of training, continued support, and career progression opportunities.
- Access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more.

This is a permanent, full time (36.25 hours per week) role. Requests for secondment from internal candidates may be considered on the basis that prior agreement has been sought from both your current line manager and the manager of your substantive post, if you are already undertaking a secondment role.