Senior Administrator (Internal only)

This is an exciting opportunity to join the Student Registry. We are seeking to recruit within our Customer Experience and Events team.

The Customer Experience and Events team plays a key role in shaping and enhancing the student experience through the delivery of the University's graduation ceremonies and stakeholder voice activities. In this role, you will support the planning, administration and delivery of both areas, providing excellent service while helping to ensure feedback and insight inform future improvements.

What will you be doing?

As Senior Administrator, you will follow established processes to provide high-quality support to students and academics across the University. You will:

- Deliver high-quality advice and support services to a diverse community of students and staff.
- Identify solutions to queries and suggest improvements to processes.
- You may be required to supervise the work of others including providing guidance and support.

You will support a broad range of administrative, customer service and project activities relating to both graduation and stakeholder voice. Responsibilities include managing enquiries, supporting the delivery of events and initiatives, maintaining accurate records, and contributing to the collection and analysis of feedback and insight.

During peak periods, particularly in the lead up to and delivery of graduation ceremonies and stakeholder voice events, you will be expected to work on campus full time.

What qualities are we looking for?

- Proactive and self-motivated; a self-starter
- Excellent organisation and problem-solving skills
- Collaborative team worker but is also able to work independently

As a member of the Customer Service team, you will be motivated to deliver excellent service and will:

- Enjoy working collaboratively as part of a team
- Have a customer focused approach
- Be confident solving problems and finding practical solutions
- Be able to source and interpret information from a variety of resources
- Quickly develop expertise in key services and share best practice with colleagues
- Communicate clearly and confidently with a range of stakeholders
- Be proactive and able to think on your feet
- Have excellent attention to detail and commitment to accuracy

Work patterns may fall between 09:00 to 17:00 Monday to Friday. This role is permanent and full-time (36.25 hours); however, applications from candidates wishing to work less than full time (to a minimum of 29 hours per week) will be considered. Job share applications may also be considered.

The university offers Agile working arrangements with a blended approach of home and office working each week, with 60% of working hours to be carried out from Campus.

Starting salary will normally be at the first point of the salary scale unless a candidate has significant relevant HE skills/experience.

This vacancy is open to employees of the University of Nottingham only. This post is not available to current University of Nottingham students. This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker; therefore, only applications from candidates who already have the right to work in the UK will be accepted.