Senior Administrator (Internal Only)

Are you looking for a varied role in administration that supports students throughout their journey? We are seeking an experienced and well organised Senior Administrator to join our Postgraduate Research (PGR) team within Student Registry. This is a great opportunity to be part of a busy, supportive team and to play a key role in the PGR journey.

As Senior Administrator, you will:
• Provide senior administrative support to processes with minimal day-to-day supervision.
• Play a vital role in coordinating crucial processes.
• Manage relevant process and timelines within your team.
• Identify solutions to queries and suggest improvements to processes.
• Communicate timelines to ensure each process is managed and completed within the timeframes set by the department.
• Deliver high-quality advice and support services to a diverse community of students and staff.
• You may be required to supervise the work of others including providing guidance and support.

What qualities are we looking for?
• Proactive and self-motivated; a self-starter
• Excellent organisation and problem-solving skills
• Collaborative team worker but is also able to work independently.
• Strong attention to detail and efficiency.
• Commitment to delivering services to the highest standard.
• Ability to manage a busy workload and handle competing priorities effectively.
• Confidence in knowing when to provide feedback and escalate matters appropriately.
• The ability to build strong working relationships across the University.

About the team:
Working in the Postgraduate Research team is a unique and varied experience. From registration to progression, into examination and finally to graduation, we accompany students throughout their studies. Often, at times, we are students and supervisors' first point of contact for queries, so signposting students to regulations and the wide range of support offered by the University is a daily duty. Avenues of enquiry are flexible and include face-to-face, email and telephones, as well as web-based support interfaces.

Although PGR students follow a common path, they do not have a regimented timeline like in a bachelor's degree. As such, we closely track student progress using central University systems and local records. To monitor attendance and progress, PGR teams collect regular supervision records and work with schools and departments to support yearly Progress Reviews. We guide students and academics through a multi-stage examination process and support students through changes to their registration, such as taking a break or applying for changes to submission dates.

Work patterns may fall between 09:00 to 17:00 Monday to Friday. This is a permanent, full-time post (36.25 hours). Current policy requires 60% of working hours to be carried out from Campus.

This vacancy is open to employees of the University of Nottingham only. This post is not available to current University of Nottingham students. This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker; therefore, only candidates who already have the right to work in the UK may apply.