Receptionist - Internal Only

This is a fantastic opportunity to become part of Edge Hill Sports. In this role, you'll be the first point of contact for many of the Centre's users, providing both administrative support and frontline service. Delivering excellent customer care in both the café and reception areas is essential to the success of this position and the wider operation of the complex.

Main duties and responsibilities include:

- Provide responsive and prompt communication to all customer queries via a range of methods, including face to face, telephone, social media, email and website queries.
- Use the leisure management system to make reservations, check availability, process memberships and bookings, and update customer records.
- Assist with the maintenance of the shared/corporate email boxes and other electronic communications, fielding more complex queries on to the relevant section in a timely fashion.

As a Receptionist, you will have:

- Experience of working in a busy customer facing service industry
- Excellent Customer Care in dealing with all customers
- Good understanding of the reception role and responsibilities
- Ability to create positive first impressions and to develop relationships with customers through excellent communication skills
- The ability to work with minimal supervision demonstrating problem solving and time management

Rewards and Benefits:

- A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more
- Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
- A wide range of development programmes to enhance your career
- Beautiful award-winning on-campus working environment
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

This is a part-time position offering 19.94 hours per week. The role is permanent and campus based.