Quality Enhancement Officer

We are seeking two Quality Enhancement Officers to join our Quality Assurance & Enhancement team, supporting the delivery of high-quality services across the University. We currently have a permanent position and a maternity cover available.

In this role, you will support the delivery of quality assurance and enhancement activities across the University, working closely with academic and professional services colleagues. You will provide administrative and operational support for programme approval, review and governance processes, helping to ensure quality activities run smoothly and records, documentation and reporting are accurate and compliant.

Key Responsibilities

Provide operational support for programme validation, review and reapproval processes, including scheduling, documentation and stakeholder communication.

Maintain accurate records of academic programmes, quality processes and committee outcomes.

Coordinate and service academic quality committees, including preparing papers, taking minutes and following up actions.

Support data collation, reporting, guidance materials and staff development activity related to academic quality.

Essential Requirements

Experience in an administrative or coordination role within a complex organisation.

Knowledge of or interest in quality assurance or academic governance in higher education.

Strong skills in managing documents, data and records accurately and systematically.

Experience servicing meetings, with effective written and verbal communication and strong organisational skills.

Desirable Requirements

Experience of working in a higher education setting, particularly within quality assurance or academic administration.

Familiarity with programme validation, review or approval processes.

Experience using student record systems or data platforms in an education context.

Why Work for Us

Work–life balance: Generous leave and hybrid working (role dependent).

Career development: Opportunities to grow, develop and progress your career.

Reward and wellbeing: Competitive pay, pension, a health cash plan, wellbeing support and a wide range of staff benefits.

Inclusive culture: A supportive, diverse environment where everyone belongs.

The appointed candidate will normally be employed through BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.