Programme & Student Admin Officer

We are seeking an experienced and highly organised Programme and Student Administration Officer to join our Academic Registry team. This role is central to the delivery of key student administration processes, supporting students throughout their academic journey and ensuring the effective operation of programme and assessment related activities. Please note, there are x3 positions available.

What you will do:

- Oversee the day-to-day delivery of programme operations and assessment and awards activities across designated areas.
- Provide supervision, guidance and workload coordination for Programme and Student Administration Coordinators.
- Act as the first point of escalation for operational issues, complex student cases and process queries.
- Coordinate key academic processes including programme and module administration, Boards of Examiners, progression and award activities.
- Ensure high standards of data quality, regulatory compliance and customer service.
- Support continuous improvement through process enhancement, training and systems development.
- Build effective relationships with academic colleagues and professional services teams to assist successful service delivery.

What we are looking for:

- Experience of supervising, coordinating or guiding colleagues within a similar administrative environment.
- Experience of working within Higher Education or another complex and regulated environment.
- Experience of managing complex or sensitive cases and applying policies, procedures and regulations.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong analytical, communication and problem-solving skills.
- A commitment to delivering high-quality, student-focused services.

Further information:

A degree or evidence of continuing professional development, and knowledge of Tribal SITS would be advantageous. Regular on-campus engagement is required in line with academic and service needs.

What we offer:

- A dynamic and vibrant campus located within Birmingham city centre with excellent transport links via bus or train.
- Excellent training and development opportunities.
- A generous annual leave scheme with 30 days bookable leave and a further 13 days bank holiday and University Closure days.
- Everyday discounts to a number of activities and retailers.
- Great family friendly policies.
- On site gym and pool with discounted staff membership available.