Programme Co-ordinator

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

The post holder will be responsible for delivering a professional administrative service within the Academic Administration Team, with specific duties including the line management of the team and all aspects of programme management for students and academic administration. The post holder will organise and prioritise their work within an established operating environment, responsible to the Programmes Manager. The post holder may be asked to deputise in the Programmes Manager's absence.

Key Responsibilities:

To supervise and assist with management of the programme administrators to include workload distribution and management, performance management, staff development, induction, probation, and staff appraisals.

To provide a high standard of administrative support to Academic Colleagues with regard to programme administration.

To manage the student specialism support operation, ensuring that student enquiries are resolved in a timely and professional manner, and attending Faculty/University meetings as directed.

Have an expert knowledge of University Regulations and Policies in relevant areas, ensuring this is maintained within the team, and attending and advising at Board of Studies and Assessment Boards, ensuring current regulations are adhered to.

Maintain accurate student records, via the SurreyLearn virtual learning environment (VLE) and SITS systems and any other agreed supporting systems, contributing to reports as directed.

Contribute to improving processes and procedures as directed by the Programmes Manager, in particular to undertake small projects as directed.

To support the department on complex regulatory issues such as academic misconduct, assessment, disciplinary and complaints.

Support key student/Faculty events such as Welcome Week, Graduation, Invigilation and Open Days.

As directed by the Programmes Manager, work in other areas within the Student and Academic Administration Department if necessary to meet the business needs.

About You:

The ideal candidate will have excellent IT skills, particularly in MS Office packages, and familiarity with databases. Good accuracy and attention to detail are essential. Experience of the SITS system for student and programme administration is required, along with customer care experience or training and experience of the Higher Education sector and University activities.