Mail Services Assistant

The Role of the Mail Services Assistant is varied with responsibility for sorting, processing and the distribution of all incoming mail and parcels. You could be out and about on our Claverton Down campus making deliveries and collections or helping students through a customer focused counter service.

Our student parcel collection centre is just one of the great services we provide to our resident students and we take great pride in providing a great student experience. Some IT experience is essential, as we process outgoing mail utilising modern Franking technology, and use modern tracking software and hardware to provide service excellence.

The hours of work are 36.5 hours per week, worked between 08:30 and 18:45 Monday to Friday, and 08:20 to 12:30 on Saturdays.

About you — you will demonstrate:
- Strong organisational skills
- Experience in customer service
- Flexibility and adaptability
- Clear written and spoken communication
- Basic computer literacy

A driving licence will be a requirement of the job which must be compliant with the University's insurance conditions.

This role is eligible for the Campus Services New Starter Bonus (£1,000), payable the month after successfully passing your six months' probation. This role is also eligible for the Campus Services Refer a Friend bonus.

Benefits include:
- Generous annual leave allowance with an additional 5 discretionary days
- Generous employer contributory pension schemes
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships and LinkedIn Learning
- Local discounts, including free entry to the Holburne Museum in Bath
- A family-friendly workplace
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
- Employee assistance services through Health Assured, including access to the Wisdom app
- Staff support groups and networks
- A network of Staff Wellbeing Champions