Estates Helpdesk Coordinator

Falmouth University is seeking an Estates Helpdesk Coordinator to join their Estates team. This role is responsible for coordinating the day-to-day operations of the Estates helpdesk, acting as the first point of contact for estates-related queries and requests from staff, students, and visitors.

The postholder will be responsible for logging, tracking, and prioritising maintenance and facilities requests, ensuring they are allocated to the appropriate teams or contractors and resolved in a timely manner. They will maintain accurate records within the facilities management system and produce reports on helpdesk performance and outstanding works.

The role involves close liaison with tradespeople, contractors, and estates colleagues to coordinate planned and reactive maintenance activities. The Coordinator will also support administrative functions within the Estates department, including scheduling, correspondence, and procurement administration.

The successful candidate will have strong organisational and communication skills, experience in a customer-facing or helpdesk environment, and the ability to manage multiple priorities effectively. Familiarity with facilities management systems and general office IT tools is desirable.