Education Administrator (Admissions)

Based in the School of Pharmacy office within the Faculty of Medical Sciences, you will provide comprehensive administrative support to ensure the smooth and effective running of the School's programmes, with a primary focus on the highly competitive Master of Pharmacy (with Honours) programme.

The role supports all aspects of student administration across the full student lifecycle—from application and admission through progression to completion—ensuring that School, Faculty and University policies, deadlines and quality standards are met.

While contributing to broader School activities, the role will focus primarily on Master of Pharmacy (MPharm) admissions and recruitment, working closely with academic colleagues and central services to deliver an efficient, applicant-focused admissions process.

You should have excellent organisational and interpersonal skills, demonstrate high levels of accuracy and attention to detail, and be able to work both independently and as part of a team. The ability to prioritise workload, maintain confidentiality, and communicate with tact and professionalism is essential, alongside strong IT skills including Microsoft Office.

Key Accountabilities:

• Under the direction of the Assistant Manager (Admissions), take responsibility for the administration of UCAS applications for the MPharm programme, ensuring all applications are processed in line with University and School policies.
• In conjunction with the admissions team, undertake academic screening of applications, handling more complex cases and escalating queries where appropriate.
• Support the planning, organisation and delivery of MPharm interview and selection activities.
• Assist with the recruitment and coordination of academic staff and external stakeholders involved in the admissions and selection process.
• Manage the MPharm Admissions email inbox, responding to a high volume of enquiries from applicants, schools, and advisors, and referring complex cases as necessary.
• Maintain and manage applicant and interview data, ensuring accuracy and confidentiality to support selection decisions.
• Support the processing of offers, ensuring timely and accurate communication with applicants in line with admissions decisions.
• Contribute to the planning and delivery of applicant visit days, and post-offer events, including Open Days and Offer Holder Days.
• Provide constructive feedback to unsuccessful applicants where requested, in line with School policy.
• Assist with enrolment and registration processes for incoming MPharm students, including issuing registration information and liaising with relevant services where required.
• Support ongoing student progression processes, ensuring accurate student records are maintained.
• Contribute to recruitment and outreach activities, including liaison with internal teams and participation in University events and external recruitment fairs.
• Assist with confirmation processes, supporting applicants through results periods and handling sensitive communications appropriately.
• Prepare Confirmation of Acceptance for Studies (CAS) for international applicants to support Student Visa applications.
• Maintain and update School of Pharmacy webpages, particularly those relating to MPharm admissions and applicant information.
• Provide administrative support to relevant committees and meetings, including minute-taking and follow-up actions.
• Undertake any other duties within the scope and general nature of the grade, including occasional flexibility in working hours and limited weekend working (in the region of two Saturdays per year).

The Person (Essential) — Knowledge, Skills and Experience:

• Relevant experience in a similar role.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills, with the ability to deal professionally with a wide range of stakeholders.
• High level of accuracy and attention to detail, particularly when handling data.
• Good IT skills, including proficiency in Microsoft Office applications.
• Numeracy skills and ability to work with data sets.
• Ability to work both independently and collaboratively as part of a team.
• Understanding of confidentiality and data protection requirements.

Qualifications:

Grades A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, plus work experience in a relevant role; or relevant work experience in the unit or a comparable setting.

Benefits:

Newcastle University offers a generous holiday package plus the opportunity to buy more, great pension schemes, and a number of health and wellbeing initiatives.