Customer Services Library Assistant

We are looking for outstanding candidates to join our Customer Services team. You will demonstrate a strong commitment to excellent customer service, using strong interpersonal skills to work with a diverse range of people. You will be willing to learn, keen to take on new challenges and be able to work in a constantly evolving, busy customer focused environment. You will be highly motivated and enthusiastic.

This is a unique opportunity to join the Library following the recent transformation of our services and launch of a new strategy. We are looking for inspiring, credible, and authentic team players. This is an opportunity to join this front facing Library team responsible for enquiry handling and customer support in both the Main Library and University Archive (Modern Records Centre).

The successful candidates will provide support for a range of face to face and virtual enquiry services. It is an opportunity to support the operational delivery and development of excellent frontline customer services, including all the Library's diverse customer communities.

Working pattern: Tuesday, Wednesday, Thursday, Friday 13:30–20:00; 24 hours per week.

Please note this also applies to those weeks which include bank holidays and statutory/customary days, where you will be rostered to work as required.

Benefits include an attractive pension scheme, a generous holiday allowance plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. A generous maternity/paternity/adoption/parental leave policy and onsite childcare facilities are provided. Access to flexible working is also available. The University is a Living Wage employer.