Client Services Coordinator (Accounts)

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

Greeting clients and providing a warm, welcoming experience
Handling and accurately processing client and patient information
Identifying and resolving discrepancies quickly and efficiently
Dealing with incoming calls and emails
Processing card and cash payments
Ensuring consents completed, relevant deposits and insurance documents taken at time of patient admission
Closing patient files, ensuring payment taken at time of discharge
Processing and sending insurance claims in a timely and accurate manner
Liaising with clinical, non-clinical, and other internal departments

What We're Looking For:

Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
Exceptional attention to detail and accuracy
Experience in basic accounts processes
Experience handling insurance claims is highly desirable
Superb communication and interpersonal skills
Confidence in discussing sensitive topics with empathy and discretion
Highly organised, conscientious, and diligent in your work

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, with weekend cover as and when required in consultation with your line manager.

Benefits:

Competitive and attractive pension package
A range of family friendly policies, including adoption, maternity and paternity pay and leave
On site café and restaurant
Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
Cycle to work scheme
Free mini-bus service to and from Potters Bar station and Hawkshead Campus

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK.