Admissions Administrator

We are looking for an enthusiastic, adaptable and well-organised person to join the University of York Admissions team. There is one post, available as a fixed-term contract until October 2028.

The Admissions team is responsible for the admissions process for undergraduate and postgraduate programmes at the University and for the Hull York Medical School. The Admissions team sits in the Marketing, Recruitment, Admissions and Outreach (MRAO) office which provides information, advice and guidance to prospective applicants and their families, and promotes widening participation in higher education.

The Admissions teams handle over 52,000 applications each year, and provide information, advice and guidance for prospective applicants, applicants, and academic and support staff across the University.

You will work with colleagues within MRAO, academic departments and other professional services to support activities from pre-application through to enrolment. The post-holder will provide an efficient and effective admissions service and excellent customer service to internal and external stakeholders.

Your main responsibilities will be processing applications for admissions according to strict clear criteria supplied by academic departments, handling email and telephone enquiries from prospective applicants, applicants and colleagues across the University. Other responsibilities will include advising staff in academic departments on admissions decisions, interpreting guidelines on educational equivalences, and advising on University regulations and procedures.

You will have excellent attention to detail, be flexible, self-motivated, reliable, and able to communicate effectively with customers and partners. An ability to follow processes and procedures as well as maintain accurate and up to date administrative data is essential.

Skills, Experience & Qualifications needed:

- A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience
- An understanding of the UK Higher Education system
- Excellent IT skills, including use of complex databases and Microsoft Office
- Excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of colleagues and customers
- Experience of working in a complex, busy office environment
- Willingness to comply with holiday restrictions and to work occasional unsocial hours at peak times

The University strives to be diverse and inclusive – a place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview.